Legal policies
Child policy
- Infants below 4 years may sleep in their parents' cabin at no extra charge but parents are to provide their own baby food.
- Children under 4 years: no charge.
- Children aged 4-12 years: 30%.
Prices include
- Full board accommodation, including meals, coffee, tea and drinking water
- French or English speaking guide
- Visits outlined in the program
- Entrance fees
- Transportation from departure port to arrival port
Prices do not include:
- Personal travel insurance
- Tours and meals other than those mentioned in the program
- Transfer from/ to airport/hotels
- Personal expenses
- Tips for the crew
Payment and Cancellation Terms
100% down payment is required to confirm reservation.
Cancellation fees
- More than 60 days prior to departure: 0%
- Between 60 and 31 days prior to departure: 30% of price
- Between 30 and 21 days prior to departure: 50% of price
- 20 days to departure date or no show: 100% of price
Terms and conditions
- Though every effort will be made to ensure that the published itinerary is followed as closely as possible, due to uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
- The ship's purser and captain are jointly responsible for passengers' comfort and safety. Passengers must accept their decisions and instructions.
- Whilst crew do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery riverbanks. Elderly passengers should consult their doctors before leaving to ensure that they are fit for travel. Wheelchairs are not allowed.
- In the case of water levels being either too high or low, or there are defects to the vessel beyond the control of the shipping line, an alternative itinerary will be offered to passengers after consultation between the ship's purser and the company management, subject to provision of accommodation and meals being maintained on board the vessel.
- the company is not liable for bearing any extra costs of transporting passengers to and from the point of embarkation or disembarkation unless passengers have purchased transfers from/to airport and hotels from us.
- Clients should seek advice from their doctor regarding relevant immunizations and prophylactics for travel in the Mekong Delta.
- Clients must be fully insured to cover any risk of medical repatriation and the company is in no way responsible for such liabilities.
- Once a booking has been received through a sales agent or directly from the passenger, a contract exists between the company and the client and these terms and conditions must be adhered to by both parties.
- Unless otherwise agreed, clients are responsible for their own transfer to and from the ship and in the event of a late arrival the ship is not obliged to delay departure and thereby disrupt tight schedules.
- The company accepts no liability or responsibility for loss or damage to passengers' property whilst on board a company vessel.
- It is not permitted to allow any type of animal on board.
- Infants below the age of 4 years may sleep in their parent's cabin at no extra charge but the company cannot guarantee the availability of a cot. Children of 4 years and over must occupy their own berth.
- In the event of a dispute the law of the country in which the vessel is operating will apply.
- Clients must abide by these terms and the company reserves the right to either cancel an existing reservation or to refuse passage in the event that these terms are not complied with.
